Fixed before you notice.

Every device we install reports in. Cameras, switches, access points, controllers, recorders, and UPS units all get watched for uptime, health, temperature, and storage. The failures that matter are almost always visible days ahead if something is actually looking.

• Device uptime and health checks across every site
• Storage capacity and drive health trending
• Environmental monitoring in IT rooms
• UPS status and battery runtime
• Alerting to your team and ours, routed by severity

Firmware gets tested and applied on a cadence rather than whenever something breaks. Cameras get cleaned and refocused — an out-of-focus lens is the most common reason footage turns out useless. Backups get verified by actually restoring them.

• Scheduled firmware and software updates
• Camera cleaning, refocus, and aim verification
• Configuration backup with tested restores
• Annual system review and capacity planning

Remote support within minutes during business hours. On-site within two hours across the Bay Area, and same-day or next-flight for our nationwide deployments. We work as your IT department or alongside the one you have.

• Remote support within minutes
• On-site within two hours across the Bay Area
• Nationwide dispatch for multi-site clients
• Direct line to the people who built your system
• Vendor coordination handled on your behalf

Essential monitoring for a single small site, proactive maintenance for growing operations, and centralized multi-site support with custom escalation for larger organizations. Pricing is per site and transparent.

• Essential — monitoring, uptime checks, remote diagnostics
• Business — proactive maintenance and priority response
• Multi-site — centralized reporting and custom escalation